SHIPPING POLICY




DELIVERY

Purchases are shipped from Salubrity Pharma’s warehouse in U.P. India by reputed courier agencies. Please allow following number of days from receipt of your order.

INDIAN ORDERS

All Indian orders are processed within 2-3 business day. You can expect delivery of the order within 5-7 business day. For locations which are in the interiors or in difficult coverage area, this may take between 10-12 working days.

We ship products throughout India and all orders of Rs 1499 and above qualify for free domestic shipping. However, there is a flat shipping charge of Rs. 70 if your total order value is less Rs. 1499.

INTERNATIONAL DELIVERY

All international orders are processed within 2-3 business day. You can expect delivery of the order within 7-9 business day.

We also ship internationally across all countries. Shipping and handling rates vary based on the shipping destination. You will see the final shipping and handling charges at the time of checkout after you provide the shipping address for your order.

Order deliveries will be made between:

10:00 AM – 6:00 PM Monday – Saturday. Excluding public holidays.

Goods will need to be signed for upon delivery. If you cannot be there to sign for your delivery please suggest an alternative i.e. a family member, colleague, neighbor, etc. However Salub Herbs takes no responsibility for goods signed by an alternative person.

Salub Herbs is not responsible for damage after delivery. For any complaints with regards to your order please contact Customer Care Hotline:(+91) 99990 17761 (Whatsapp/Viber/Wechat) or email: info@salubherbs.comwithin 7 business days of your order delivery for resolution.

Shipping and handling rates may vary based on product, packaging, size, volume, type and other considerations. The shipping and handling charges are given at the time of check out and consumers will know about this before making payments

POSSIBLE DELAYS

All shipments may encounter delays due to high volume or bad weather that extends beyond the expected delivery time frame provided by the carrier. International shipments are subject to customs procedures leaving India and arriving in the destination country which may cause further delays. While these delays are uncommon, they are a reality of shipping logistics especially with international shipping. Please be advised that tracking scans may no longer update once a shipment has left India.

CANCELLATIONS

You may email our customer care team within 12 hours of placing your order during business hours to request a cancellation. Once we have begun to prepare an order, it is not possible to cancel. Refunds for cancellations are applied once we provide confirmation.

EXCHANGES

Exchanges cannot be made for products that have been opened or used. If you are exchanging a product due to our error, such as an incorrect product, we will cover the return shipping cost. To arrange this, please contact customer service with your date of product delivery, order number, and product. If you would like to exchange an unused product for a different item, please contact our customer service for authorisation and return the original product for a full refund (minus shipping cost) once approval is granted. We do not cover shipping costs for voluntary exchanges. You do not need to wait for approval before placing any new orders. Please note returns and exchanges may require up to 10 working days to process.

PROMOTIONS

While we enjoy customer participation, we can only accept one promotion code per order. Promotions are conditional upon quantity and specified timeframe. If you have difficulty in processing any promotions, please contact us. Follow us on Facebook and Instagram for the latest promotions and giveaways!